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Privacy Policy | Maneuver Marketing Pte Ltd. and BB Company Natural Health Supplements
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Maneuver Marketing Pte Ltd. and its subsidiaries like BB Company https://thebbco.com (the "Site").
Do refer to our Terms and Conditions for more information.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to track abandoned carts on our site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by BB Company and does not cover the use of cookies by any advertisers.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We do not share, rent or sell any handset information nor opt-in information to third parties.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- PINTEREST - https://www.pinterest.com/settings/privacy
- INSTAGRAM - https://www.facebook.com/ads/preferences
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
BUSINESS TRANSFERS
If BB Company, or substantially all of its assets, were acquired, or in the unlikely event that BB Company goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of BB Company may continue to use your personal information as set forth in this policy.
SECURITY
We use reasonable security measures that are designed to protect Personal Information in our control from loss, misuse, unauthorized access, use, disclosure, alteration, or accidental, unlawful or unauthorized destruction. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any Personal Information or other information or that it will not be accessed, viewed, or acquired by unauthorized persons.
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
TEXT MARKETING AND NOTIFICATIONS
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that Maneuver Marketing Pte Ltd. and it’s subsidiaries including BB Company may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Shopping Cart Reminders. [Cookies/Webhooks/Plugins, etc] will be used to trigger the Shopping Cart Reminders messaging system.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
CHATBOT FUNCTIONALITY AND DISCLOSURE
The BB Company website operated by Maneuver Marketing employs an AI-powered customer service chatbot developed by Zendesk using OpenAI technology. This system is designed to deliver automated responses to customer inquiries and guide users through our products and services.
CATEGORIES OF DATA COLLECTED
Through chatbot usage, the following types of data may be collected:
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- User-provided identifiers (e.g., name, email address)
- Conversation content and customer service history
- Technical information (e.g., browser type, IP address)
- Behavioral metadata related to interaction sessions
Collection occurs via direct input and automated tracking mechanisms.
PURPOSE OF DATA USE
Data collected by the chatbot may be used to:
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- Respond to user inquiries and fulfill service requests
- Train and improve the AI model (with appropriate safeguards)
- Monitor performance and detect misuse
- Comply with legal and regulatory obligations
LEGAL JUSTIFICATION (GDPR/PDPA)
The legal bases under which we collect and use your data include:
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- Your explicit consent, which may be withdrawn at any time
- Our legitimate interests in maintaining quality customer service
- Necessity for contractual performance
- Legal compliance
THIRD-PARTY INVOLVEMENT
The chatbot is hosted on Zendesk’s platform and powered by OpenAI. Data processed may be transferred to third-party servers. Both Zendesk and OpenAI operate under stringent data protection policies that comply with GDPR, CCPA, and PDPA requirements.
Relevant privacy policies:
RETENTION PERIOD
Chatbot-related personal data is stored only for as long as required to fulfill support and compliance purposes. Retention duration may vary depending on your interactions and applicable law. Requests for data deletion may be submitted via the contact information below.
USER RIGHTS
You have the following rights under CCPA, GDPR, and PDPA:
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- To know what personal data we collect and why
- To access or correct your data
- To request erasure of your data
- To opt out of sale or disclosure of your data to third parties (CCPA)
- To file complaints with a regulatory body
To submit a data rights request, please contact:support@thebbco.com
CHILDREN’S DATA (CIPA COMPLIANCE)
The chatbot is not designed for children under the age of 13. If a child under this age has submitted personal information, parents or guardians may request deletion by contacting our team.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our support page or by mail using one of the addresses provided below:
304 S. Jones Blvd, Las Vegas, NV, 89107, United States
469 Macpherson Road #02-01 368186, Singapore
BB Company, or substantially all of its assets, were acquired, or in the unlikely event that BB Company goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of BB Company may continue to use your personal information as set forth in this policy.